Shipping Policy

Last updated: October 2026

Sending Your Racket to Us

We accept rackets sent by post from anywhere in the UK. Please pack your racket securely before sending — we recommend a rigid cardboard tube or a dedicated racket postal box to prevent damage in transit. Wrap the head of the racket in bubble wrap or similar padding. We cannot accept liability for rackets damaged due to insufficient packaging.

Please include your name, contact email address, and order form inside the parcel so we can match your racket to your booking on arrival.

Postage Costs

We offer free outbound return shipping on all orders — once your racket has been restrung, we'll post it back to you at no extra charge. Inbound postage (sending your racket to us) is the customer's responsibility. We recommend using a tracked service for your peace of mind; we cannot be held responsible for parcels lost or damaged on the way to us.

Return Tracking

All rackets are returned to you using a tracked postal service. You will receive a tracking number by email once your racket has been dispatched, so you can follow its progress back to you.

Processing & Turnaround

We aim to restring your racket within 2-3 working days of receiving it. During busy periods this may take a little longer; if there is likely to be a delay, we will contact you by email.

Once strung, your racket will be dispatched the same or next working day. Please allow additional time for postal delivery after dispatch.

Local Drop-Off

Prefer not to post? We also offer a local drop-off and collection option. You are welcome to drop your racket off at our premises and collect it once it is ready. Please get in touch before dropping off so we can confirm availability and agree a convenient time. Details of our location and opening hours will be confirmed when you book.

Problems or Questions?

If your racket is delayed, arrives damaged, or you have any other concern about your order, please contact us as soon as possible. You can reach us at hello@racketstringer.co.uk and we will do our best to resolve any issues promptly.

For returns or complaints, please contact us before sending anything back so we can advise on the best course of action.